Discover China Your Way

ChinaRoam helps you explore China with destination inspiration, practical advice, and personalized trip planning based on your interests, schedule, and budget.

Explore classic routes, family trips, food, culture, nature, and real places connected with films and games. Guides, hotels, transport, transfers, tickets, and activities are available by request, subject to confirmation.

Share your travel plans, review our written proposal, and confirm your contract and payment arrangements. Your itinerary will list confirmed services and support contacts. Initial consultations are free, with no obligation to book. Any paid planning or services require your prior agreement. An inquiry does not authorize payment.

We value clear communication, a comfortable pace, and respect for local culture. Team profiles reflect verified experience; specific guides and service languages require confirmation.

Business and contact details

• Website operator: [legal name and registration number]

• Travel contract provider: [travel agency name, license number, and authorized scope]

• Address: [address]

• Website: [URL]

• Email / Phone / WhatsApp: [details]

• Hours: [days and hours, China Standard Time, UTC+8]

• Complaints / Privacy contact: [emails]

We are not a government, consular, or visa approval agency. Your contract identifies the service providers and their responsibilities.

Booking Terms

Your contract and written quote define the services, price, inclusions, exclusions, and booking conditions. Important terms and applicable supplier conditions are provided before confirmation. Website descriptions do not replace your contract.

You must have legal capacity to book and authorization when booking for others. Check all passport, traveler, date, and contact details. Correction costs depend on responsibility, disclosed terms, and applicable law.

Quotes are valid until [date or period]. Prices and availability may change before confirmation. Your contract explains when bookings become binding. Material substitutions or confirmed price increases require your agreement; pricing errors will be explained and resolved lawfully.

Only expressly listed services are included. Tell us early about mobility, dietary, allergy, child-seat, or accessibility needs; requests require written confirmation. Follow local laws, venue rules, and reasonable safety instructions. Serious misconduct may lead to proportionate action, with refunds and losses determined under the contract and law.

Payments

• Quote / payment currency: [currencies]

• Advance payment: [amount or percentage]

• Balance due: [date]

• Accepted methods: [methods]

• Recipient: [legal name and relationship to contract provider]

• Invoice or receipt: [issuer, type, and delivery]

We disclose our taxes and fees before payment. Banks and payment providers may charge additional conversion or transfer fees. Late-payment consequences follow disclosed contract terms. An advance payment is not a statutory earnest-money deposit unless expressly agreed.

Pay only through verified official instructions and independently confirm changed bank details. Third-party payment pages identify the processor and currency. Never email card security codes, passwords, or one-time verification codes.

Cancellations and Refunds

Email [booking email] with your booking reference, name, and requested changes. Timing follows verifiable receipt in UTC+8. Near departure or during travel, also contact your itinerary’s support person.

Cancellation charges reflect lawful terms disclosed before payment, services delivered, and necessary costs that cannot reasonably be avoided or recovered. We explain deductions and account for recovered supplier payments. A “non-refundable” label does not override legal refund rights. Visa refusal, flight changes, or personal circumstances do not automatically mean a full refund or total forfeiture.

Booking-specific conditions: [cancellation schedule, supplier restrictions, paid planning fees, partial-group cancellations, name changes, and room supplements]. These must be agreed before payment.

Changes require availability and your agreement to revised costs. Refunds for no-shows, early departure, or unused services depend on the circumstances and law. If we cancel or cannot deliver a material service, we offer an appropriate alternative, refund, or other required remedy. You need not accept credit instead of a legally owed refund.

Events beyond reasonable control may disrupt travel. We will communicate, reduce losses, and handle unprovided services and necessary costs lawfully; such events do not automatically remove liability or refund rights.

Refunds normally return to the original payment method. We aim to initiate agreed refunds within [number] business days, subject to any shorter legal deadline. Bank settlement times vary.

Travel Information and Disclaimer

Entry requirements: Check official passport, visa, transit, and entry rules for your nationality and itinerary. Our advice cannot guarantee visa approval, boarding, or admission; the relevant authorities decide.

Health and insurance: Consult a healthcare professional about your fitness for planned activities. Consider insurance covering medical care, emergency transport, cancellation, and those activities. Review exclusions. We do not replace medical, insurance, or rescue professionals. Restricted areas may require permits and advance confirmation.

Travel conditions: Weather, seasons, traffic, crowds, and venue rules may affect itineraries. Photos and sample routes do not guarantee identical experiences. Third-party delivery does not remove our legal or contractual responsibilities.

Website content: Translations, edited images, and AI-assisted content may contain errors or become outdated. Refer to confirmed booking documents and current official information. Illustrative or AI portraits are not verified staff or genuine testimonials. This notice does not excuse misleading claims.

Your rights: Nothing here excludes liability that cannot lawfully be excluded, including applicable personal-injury liability, intentional or grossly negligent property damage, or mandatory refund, compensation, and privacy rights. Risk notices do not waive those rights. We remain responsible for our own service errors and breaches as required by law.

Privacy Policy

Controller: [legal name and address]. Privacy contact: [email]. Effective / updated: [dates].

Information and purposes: We use contact details and travel preferences to answer inquiries and prepare proposals. Necessary traveler and passport details support confirmed bookings; payment records support transactions. Technical data collected: [actual categories and purposes]. Do not submit passport scans for initial inquiries.

Legal grounds: Processing relies on consent, contract necessity, legal obligations, or another applicable lawful basis. Sensitive information is collected only when necessary, with safeguards and separate consent where required. Optional information may be declined; missing essential details may prevent the relevant service.

Sharing: Necessary information may go to involved travel, accommodation, transport, payment, and technology providers. See [recipient list] for names, contacts, purposes, methods, data categories, and roles. We distinguish instructed processors from independent recipients and obtain separate consent where required. An inquiry does not authorize unrelated sharing.

International processing: Storage locations: [countries/regions]. Overseas recipients, contacts, purposes, methods, data categories, and rights channels: [details/link]. We follow applicable transfer safeguards, notice, and consent requirements.

Retention: Inquiry records: [period/criteria]. Booking and transaction records: [period/legal basis]. Records are deleted, anonymized, or restricted when no longer needed, subject to legal requirements.

Rights and security: Contact us to exercise applicable access, copy, correction, deletion, consent withdrawal, restriction, objection, or explanation rights. We verify identity proportionately and respond within legal deadlines. Withdrawal does not invalidate earlier lawful processing; required records may be retained. We use proportionate safeguards and meet applicable incident-notification duties, but cannot guarantee absolute security.

Children and marketing: Parents or authorized guardians must provide or authorize children’s information. For children under 14, guardian consent and dedicated rules [link] apply as required, alongside any stricter applicable protections. Marketing is optional and separate from inquiries. Unsubscribe through email links or [email]. Promotional use of traveler photos or testimonials requires separate authorization.

Cookies and Website Use

See [Cookie list] for actual names, providers, purposes, and durations. Necessary technologies support operation and security. Nonessential tracking requiring consent starts only after consent; rejection is as easy as acceptance. Change preferences at [Cookie settings].

Content and trademarks belong to their respective owners. Personal trip-planning use is permitted; unlawful copying, impersonation, system attacks, and personal-data harvesting are prohibited. Film and game references do not imply endorsement. External sites have their own terms; we remain responsible for our conduct.

The site may experience interruptions. Confirmed travelers can use itinerary contacts. Report content, accessibility, or copyright concerns to [email].

Support and Complaints

Support hours: [days and hours, UTC+8]. Your itinerary specifies trip-support scope, language, and channels. Twenty-four-hour support applies only when confirmed. Coordination is not emergency rescue. In an emergency, contact local emergency services first, then us and your insurer when safe.

Send complaints to [email] with your booking reference, details, and preferred resolution. We aim to acknowledge within [number] business days and provide updates. Delayed reporting does not automatically remove legal rights. Unresolved complaints may be taken to regulators, consumer organizations, or a competent court. Arbitration requires a valid agreement.

Governing law and dispute arrangements: [complete after legal review]. Mandatory consumer protections remain intact. Language differences are interpreted using the agreed contract, context, and law without removing consumer rights. Updates will be dated, with notice of material changes; website updates alone cannot change confirmed bookings. Invalid provisions do not automatically invalidate the rest.