Terms of Service

Scope and Contractual Relationship

These terms apply to the ChinaRoam website and travel inquiries made through us. Your agreed travel contract and booking documents identify the service provider, responsibilities, services, and price. Material conditions affecting your rights will be highlighted before booking and explained on request. Website terms do not exclude mandatory rights under applicable law, and website descriptions do not replace your travel contract.

Booking Eligibility and Accurate Information

The person making a booking must have legal capacity to enter into the agreement. If you book for others, you must have the necessary authority and share the itinerary and material conditions with them. Please check passport names, document numbers, nationality, dates of birth, travel dates, and contact details carefully. Costs arising from incorrect information are handled according to the circumstances, disclosed conditions, and applicable law. We remain responsible as required by law for errors we cause.

Quotes and Booking Confirmation

Your quote is valid until [date or period]. Airfares, hotels, tickets, vehicles, and guides remain subject to price and availability changes until confirmed. Your contract explains when a booking becomes binding, the payment conditions, and how confirmation is issued. We will not replace material services or increase a confirmed price without your agreement. If an obvious pricing error occurs, we will explain it and offer an appropriate resolution consistent with applicable law.

Inclusions and Supplier Conditions

Check your written quote for room type, occupancy, meals, baggage, transport class, admission tickets, guide language, activities, taxes, and service fees. International flights, visas, insurance, tips, personal purchases, and other items are included only when expressly listed. Relevant airline, hotel, or other supplier conditions will be provided before confirmation. These conditions do not reduce our responsibilities under applicable law.

Special Requests and Accessibility

Please tell us early about relevant mobility needs, dietary requirements, allergies, child seats, accessible rooms, or religious requirements. Share only the information needed to arrange the service; sensitive information is handled under our Privacy Policy. We will check what suppliers can provide. A request is not a confirmation, and accessible facilities or specific dietary arrangements are not guaranteed unless confirmed in writing.

Traveler Conduct and Safety

Please follow local laws, venue rules, and reasonable safety instructions, and respect local communities, culture, and the environment. Harassment, damage to property, and dangerous conduct are not acceptable. Where a serious safety risk arises, the provider may take necessary and proportionate action allowed by law. Any termination, refund, or allocation of losses will reflect the circumstances, contract, and applicable law; it does not automatically result in forfeiture of all payments.