Refund Policy

How to Request a Cancellation or Change

Email [booking email] with your booking reference, lead traveler’s name, and the services and dates you wish to cancel or change. Timing is based on verifiable receipt through the designated channel, recorded in China Standard Time, UTC+8. We will acknowledge your request. If departure is close or you are already traveling, also contact the support person listed in your itinerary.

Cancellations Requested by You

Cancellation charges follow lawful conditions disclosed before booking and take account of services already provided and necessary costs that cannot reasonably be avoided or recovered. We will explain the deductions and how they were calculated, without deducting supplier amounts already recovered. A “non-refundable” label does not override refunds required by law. A visa refusal, flight change, or personal circumstance does not automatically entitle you to a full refund or automatically make all payments non-refundable.

Cancellation Schedule and Special Services

Cancellation schedule for your booking: [charges or calculation method by time before departure]. Special conditions for hotels, flights, named tickets, customized activities, and paid itinerary design: [itemized details]. Conditions for children, cancellation by some group members, single supplements, and name changes: [details]. These conditions must be provided and agreed before payment. If there is no standard schedule, you will receive booking-specific terms.

Changes Unused Services and Cancellations by Us

Changes depend on availability and supplier confirmation. Additional charges or refundable differences will be explained and agreed before processing. Refunds for late arrival, no-shows, early departure, or voluntarily unused services depend on the circumstances and applicable law. If we cancel or cannot provide a confirmed material service, we will notify you promptly and offer an acceptable alternative, an appropriate refund, or other remedies as required by law and your contract. You will not be required to accept credit instead of a refund owed by law.

Extraordinary Events and Refund Processing

Natural disasters, major public events, government restrictions, or other events beyond reasonable control may require a trip to change or be canceled. We will communicate promptly, work to reduce losses, and address necessary costs, unprovided services, and refundable balances under applicable law. These events do not create a blanket exclusion of liability or refunds. Refunds are normally returned to the original payment method. Our target for initiating an agreed refund is [number] business days, with settlement timing dependent on the bank or payment provider. Any shorter statutory deadline takes precedence.