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ABOUT US & TERMS OF SERVICE

Our customer support is available Monday to Friday
Average answer time: 24h

Why Travel with ChinaRoam?

Discover China your way with local insights, inspiring destinations, and personalized trip planning. Start with a free consultation and share what matters most to you.

Terms and Conditions

Please review the terms that apply to your booking, including service details, traveler responsibilities, and the booking process. Your confirmed travel agreement sets out the arrangements for your trip.

Payment Information

Check your confirmed quote for payment methods, currency, and due dates. Before paying, make sure the recipient details match those provided in your travel agreement.

Cancellation Changes and Refunds

Plans can change. Contact us as soon as possible if you need to adjust or cancel your trip. Any fees or refunds depend on your booking terms and the relevant providers’ policies.

Travel Information and Liability

Travel requirements, opening hours, and local conditions may change. Check current official guidance before departure and review your travel agreement for each party’s responsibilities.

Privacy Policy

Learn how personal information submitted through this website is collected, used, and protected, when it may be shared, and how to contact us about your privacy choices.

Cookies and Website Use

Find out which cookies this website uses, what they do, and how to manage your preferences. Please use the website and its content responsibly and respect intellectual property rights.

Support Complaints and Other Terms

Have a question or concern? Contact us using the details listed on this website. Include your booking reference, if available, and a brief description so we can review your request.

Contact and Legal Information

Submitting an inquiry does not confirm a booking. Before proceeding, please review our terms and privacy policy, along with the company and contact details provided in the website footer.